Returns Policy

I am happy to refund or exchange unsuitable items within 14 days—subject to the exclusions below—provided goods are returned in a saleable condition, in their original presentation packaging, and with a valid receipt.

• Earrings are non-refundable for hygiene reasons.

• Goods presented with a gift receipt can be exchanged, or a credit note provided, to the value of the original purchase.

• Bespoke or customised jewellery (‘specials’), engraved jewellery, and sales goods are all non-refundable and non-exchangeable.

Your statutory rights are not affected.

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Damage during delivery, faulty or incorrect items

I hope your purchase reaches you as ordered and in perfect condition. In the unlikely event an item is damaged during delivery, is faulty, or is different to what you ordered, please contact me within 48 hours of delivery so I can advise you what to do. In the case of damage during delivery, please keep hold of the original packaging as I may ask you to return this to me along with the goods.

Before returning your items to me, please email me with the following:​

• A photograph of the damaged, faulty or incorrect items.

• A photograph of the damaged packaging, if applicable.

On receiving the parcel I will carefully check the returned goods. If these are damaged or faulty, or an incorrect item has been supplied, I will replace the item or refund the cost (including postage) provided you have contacted me within 48 hours of delivery.

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If you need to return your items

Please pack your items with care and send them by Royal Mail Special Delivery, or an equivalent trackable postal service that provides adequate insurance to cover the value of the goods. We cannot be held responsible for any returned items that are lost or damaged in transit. 

Please email me for a Return address, including the details of your order.

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Please note that exchanges may take 3-4 weeks to process, depending on the amount of work involved, or the particular metal or gemstones used in your chosen jewellery.

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